FAQ


  1. DO YOU SHIP OUTSIDE CANADA?

Yes we ship worldwide!

  1. HOW MUCH DO I PAY FOR SHIPPING?

Shipping Rates are calculated at check out when you choose your carrier. Customers from the United States are eligible for $5 flat shipping. If you have any inquiries or special requests – do write to us and we will try our best to make it happen for you!

  1. HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?

If you live in Canada, your item may take up to 4 business days to arrive. Packages sent to the United States may take up to 10 business days depending on location. For other countries shipping varies from 6 to 21 business days. If you have specific questions about shipping, please email us at info@merakidesignhouse.com

  1. DO YOU ACCEPT RETURNS?

If you are not completely satisfied with your product and would like a refund, you must contact info@merakidesignhouse.com within 7 days of receiving your product. We do not accept returns on international orders. For more information regarding returns please visit our return policy page.

  1. CAN I PROCESS AN EXCHANGE?

We offer exchanges for incorrect sizing. Simply send the item back to us within 7 days of receipt. The purchaser will have to cover the cost of returning the product.

  1. I SAW AN ITEM ONLINE THAT I CAN NO LONGER FIND.

The item may have been removed if the item has been sold out.  We don’t repeat the same design twice – however, if you fell in love with a pair and can’t stop thinking about it, email us and we can talk about making it custom for you!

  1. THE COLOUR DOESN’T SEEM RIGHT?

As every computer monitor and mobile device varies in color, we cannot guarantee the accuracy of colors for products shown on our website.

  1. HOW DO I KNOW MY SIZE?

Please refer to sizing chart. Please keep in mind, the shoes should have a snug fit as they tend to open up!

  1. HOW DO I WASH AND CARE FOR MY ITEM?

All of our merchandise includes wash and care instructions on the label. For best long term care, gently clean with light soap water (perhaps use a tooth brush) and lay flat to dry. For products with embellishments or embroidery – We recommend DRY CLEAN only! For additional care instructions, Please visit our product care page.